Shipping policy
Shipping Policy
Every FORUM case ships from our fulfillment center in Tennessee. What we build carefully, we ship carefully. This policy covers how your order moves from our hands to yours.
Where We Ship
We currently ship within the United States only. International shipping is planned but not yet available. When it opens, we will announce it at forumcases.com.
Processing Time
Orders are processed within 1–2 business days. During our initial launch period, processing may take longer.
Once your order leaves our facility, transit time depends on the carrier and your location.
Shipping Rates
Shipping rates are calculated at checkout, based on your address and the contents of your order. What you see at checkout is what you pay. There are no hidden charges.
Carriers and Packaging
- We ship with carriers including UPS and USPS.
- Large-format cases ship in their own cartons, packed to arrive as they left us.
Tracking
When your order ships, we email you a tracking number. Use it to follow your shipment from our door to yours.
Changing Your Shipping Address
If you need to change your shipping address, contact us before your order ships through the contact form at forumcases.com/pages/contact. Once a shipment is with the carrier, we cannot redirect it.
Carrier Delays and Lost Shipments
Once a shipment is in the carrier's network, transit times are outside our control, and FORUM is not responsible for carrier delays. Responsibility is not the same as indifference. If your shipment is delayed or lost, reach us through the contact form at forumcases.com/pages/contact and we will pursue it with the carrier until it is resolved.
Questions
For anything this policy does not answer, contact us at forumcases.com/pages/contact.