Refund policy

FORUM builds cases to outlast their owners. This policy is written the way we build: plainly, and to last.

Returns

You have 30 days from delivery to return your case. If it is not right for you, send it back.

  • The case must be unused and in its original packaging.
  • Start your return through our contact page. Include your order number.
  • Once we receive and inspect the case, your refund is issued to the original payment method.
  • Return shipping is on you, unless the case arrived damaged or defective. Then it is on us.

Damaged or Defective on Arrival

If your case arrives damaged or defective, FORUM makes it right. Contact us within 30 days of delivery through our contact page. We cover the shipping. You choose the resolution — a replacement or a full refund.

Lifetime Warranty

Every FORUM case carries a lifetime warranty. If your case fails, we replace it. No questions asked.

One message starts the process. Send it through our contact page with your order number and a description of the failure. We handle the rest. No forms in triplicate. No proof of fault. One email, one resolution.

The warranty covers defects in materials and workmanship, and any failure under normal use, for the life of the product. That includes the shell, the hinges, the latches, the seal, and the hardware. It also includes foam worn down through normal use — foam is part of the case, and we stand behind it.

  • Covered: any failure of the case under normal use, for as long as you own it.
  • Covered: foam degraded through ordinary use over time.
  • Not covered: foam you have cut, trimmed, or otherwise modified. Custom-cut foam is yours; we cannot warranty work we did not do.

The lifetime warranty applies to the original purchaser.

Exchanges

To exchange a case, start a return through our contact page and place a new order for the item you want. It is the fastest path. If your exchange is due to damage or a defect, tell us — we will handle the shipping and the replacement directly.

How to Reach Us

Every return, warranty claim, and exchange begins in the same place: our contact page at forumcases.com/pages/contact. Include your order number and what you need. You will hear from us. That is the whole process.